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It is very difficult to measure
and assess quality when comparing third-party service
providers. Unless you have used their services, how do you know that
they can deliver
the quality service that they promise? At Palmer,
we augment our internal quality assurance process with inspections
and certifications by outside
agencies. A warehouse industry leader in 1994, we
have maintained ISO 9002 certification with periodic audits. Our daily
sanitation program
is supported by quarterly inspections from the American
Institute of Baking (AIB), and our safety program is endorsed by consulting
specialists.
Ongoing assessment by these outside groups is critical
because it provides the impartial quality assurance check that ensures
we can deliver on
our commitment to quality.
What is ISO 9002 Certification?
ISO 9002 is a management system that details standard operating procedures within an organization, and provides the vehicle for continuous review and improvement upon those procedures. ISO 9002 consists of 18 quality management elements integrated into one system to ensure success by controlling the processes, employees, resources, and management of a company. The 18 elements of ISO 9002 are:
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Management Responsibility
Contract Review
Purchasing
Product Inspection & Traceability
Inspection & Testing
Inspection & Test Status
Corrective & Preventative Action
Control of Quality Records
Training
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Quality System
Document Control
Control of Customer Supplied Product
Process Control
Control of Measuring/Testing Equipment
Control of Nonconforming Product
Handling, Storage, Packaging
Internal Quality Audits
Statistical Techniques
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What does ISO 9002 do for you?
ISO 9002 certification is a benchmark that gives you the assurance that, by selecting Palmer Logistics, you are choosing a more effective management team dedicated to continuous improvement. Some of the direct benefits that you will see:
• Lower cost through greater efficiency
• Fewer initial and repeated errors through a program of Corrective
N& Preventative Actions
• Greater control of your product
• A more committed and responsive management team
• “Guaranteed” Service that meets your requirement through continuous
Naudit, feedback, and training programs
• Greater levels of overall customer service
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